XPOWER Limited Warranty
XPOWER Warranty covers the unit from defects in materials and craftsmanship. The Warranty covers normal use for a term of one year from the original date of purchase including parts, labor and one way shipping. The XPOWER Air Mover Housing is covered for a term of five years from the date of original purchase.
This Warranty does not cover signs of misuse including, but not limited to, a unit that has been dropped, subjected to water damage, tampered with, improper voltage use and unauthorized maintenance and repairs. The power cord is not covered by the warranty.
In order to receive service or replacement parts under warranty, you must:
- Call for a Return Merchandise Authorization (RMA) number through Service Department and obtain ship back instructions.
- Have original proof of purchase.
- Use original none-damaged packaging or industrial certified packaging method.
The end user will be responsible to ship the unit (with the RMA number showing on the shipping label) to the XPOWER Service Department. Upon inspection, we will advise you of the repairs needed and the cost (if applicable). XPOWER will provide repair or replacement parts depending on warranty.